Refund & Cancellation Policy
Last updated: September 14, 2026 • Applicable to all digital transactions on MTN.2BD
1. Overview of Digital Goods
At MTN.2BD, we prioritize transparent customer satisfaction and reliable service delivery. Because we sell digital telecommunication products (non-expiring MTN & Telecel data bundles) and digital educational vouchers (WAEC/BECE result checker PINs), products are delivered electronically directly to mobile numbers or devices.
This policy outlines the terms under which refunds, order cancellations, and delivery disputes are processed.
2. Delivery & Fulfillment SLA
Fulfillment is fully automated. Typical delivery takes between 1 to 15 minutes after payment confirmation from Paystack. During carrier congestion or scheduled maintenance, fulfillment may take up to 2 hours.
Fulfillment is instantaneous. The voucher Serial Number and PIN appear immediately on the confirmation page and are dispatched via email and SMS within 60 seconds.
3. Circumstances Eligible for a Full Refund
You are entitled to a 100% refund under any of the following verified conditions:
Automated Gateway or Operator Rejection
If the telecommunication operator rejects the transaction or is unable to credit the bundle due to network technical faults.
Ineligible / Unapproved MTN Recipient Numbers
If a recipient MTN number cannot receive merchant-tier bundles due to carrier-side profile restrictions, our system automatically rejects and refunds the full transaction amount.
Fulfillment Timeout (> 2 Hours)
If an order remains unfulfilled for more than two (2) hours due to carrier queue congestion and the customer chooses not to wait further.
Duplicate Charges
If your payment account was debited multiple times for a single order due to a network glitch during checkout.
4. Non-Refundable Situations
Refunds cannot be granted under the following circumstances:
Incorrect Recipient Number Entered by Customer
Once a bundle is confirmed as delivered by the telecom network to the phone number submitted during checkout, the transaction is irreversible. Telecommunication carriers do not permit the reversal of credited mobile data.
Delivered WAEC Result Checkers
Because WAEC voucher PINs are revealed immediately upon purchase, delivered PINs cannot be recalled or refunded once displayed or sent to the customer.
Change of Mind After Telco Delivery
Requests for refund after data has already reached the recipient SIM card cannot be accommodated.
5. Refund Timeline and Payout Methods
When an eligible refund is verified and approved:
- Registered Users & Reseller Agents: Refunds are credited instantly to your internal MTN.2BD wallet balance, available immediately for new purchases or mobile money withdrawal.
- Guest Checkout / Direct Paystack Customers: Refunds are processed back through the original payment channel (MTN MoMo, Telecel Cash, or Card). Mobile Money reversals typically settle within 1 to 24 business hours; card refunds take 3 to 5 business days depending on your issuing bank.
6. Order Cancellation Policy
Because our order processing pipeline connects directly to automated telecom operator APIs, orders move into “processing” status within seconds of payment approval. As such, once an order is submitted to the telecom operator, it cannot be cancelled by the user. If the telecom provider fails to fulfill the order, our automatic refund mechanism triggers immediately.
7. How to Request Assistance or File a Dispute
If you encounter any delivery delay or believe you qualify for a refund, contact our resolution team with your Order Reference ID or Paystack Transaction Reference:
Our support team is active Monday through Sunday from 8:00 AM to 9:00 PM GMT. All refund claims are acknowledged within 2 hours and resolved within 24 business hours.